Billing and Finance
Billing Schedule/Payment Options
The District sends out monthly statements for sewer and water services for the prior month’s activity with payments due on the 30th of each month.
The water base rate includes 32 cubic feet per day per ERU at no additional charge. Water use in excess of the 32 cubic feet per day per ERU is billed according to the District’s rate schedule.
Commercial Accounts: Water meters are read monthly and usage in excess of 32 cubic feet per day per ERU is billed according to the District’s rate schedule.
Residential Accounts: Water meters are read quarterly (4 times a year) and usage in excess of 32 cubic feet per day per ERU is billed according to the District’s rate schedule.
- January Statement: Monthly Base
- February Statement: Monthly Base
- March Statement: Monthly Base + Winter Usage (overage)
- April Statement: Monthly Base
- May Statement: Monthly Base
- June Statement: Monthly Base + Spring Usage (overage)
- July Statement: Monthly Base
- August Statement: Monthly Base
- September Statement: Monthly Base + Summer Usage (overage)
- October Statement: Monthly Base
- November Statement: Monthly Base
- December Statement: Monthly Base + Fall Usage (overage)
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Pay by cash, check, money order, debit card, or credit card (Visa, Mastercard, Discover, or American Express) Monday -Friday, 8am-4:30pm at our Administration Office.
Pay anytime by personal check or money order using our payment drop box located outside the main entrance of our Administration Office.
Please do not leave cash in the drop box.
Call us at 509-922-5443 during business hours to pay by debit or credit card (Visa, Mastercard, Discover, or American Express).
We have partnered with Xpress Bill Pay. You can pay your bills with a credit or debit card (Visa, MasterCard, Discover, or American Express) or you can transfer funds directly from your checking account. If you would like, you can select the Auto Pay option and your bill will be paid automatically each month utilizing your credit/debit card or checking account. For assistance with your Xpress Bill Pay account, please call (800) 766-2350 or visit their site.
- Post-dated checks will not be accepted
- Payments are due on the 30th of each month
- A 10% late fee is assessed on unpaid balances
If you have questions about your statement, please call (509) 922-5443 during business hours 8:00 am to 4:30 pm, Monday-Friday. Or, you may contact us here.
Hardship
The District does not have a direct utility assistance program, but there are a number of utility assistance programs in Spokane County. The District compiled a list of some of the assistance programs in Spokane County.
Spokane County Assistance Programs
The District is not affiliated with these organizations; this list of programs has been compiled as a reference for your convenience.
LLSWD will not terminate service to any account, charge late fees, or file any new liens during this time of hardship. If you are experiencing financial hardship and are unable to pay your utility bill, please call our office at (509) 922-5443.
Rates
Base water rates were adjusted based upon an inflationary measure (CPI-U West) 2019 to 2022 and 2024, 2%, 2.6%, 1.6%, 5.3%, and 3.9% respectively. In 2023, base water and consumption rates were adjusted an additional 16.7% above the 8.3% inflationary measure due to outsized cost increases for goods and services required to maintain and operate the water system, as well as increased debt service costs for system improvements, including water main replacements and expansion of a well site.
For more information please look to the 2024 Rate Explanation.
Eastside Consolidation Surcharge Letter
Greenridge Consolidation Surcharge Letter
Moving forward we will continue to always conduct inflationary increases on both utilities. We will only increase rates to the degree necessary to cover costs, conducting sewer and water utility rate studies as needed. As utility costs throughout the industry continue to rise, District staff is committed to managing costs and improving efficiencies while upholding the District’s commitment to a sustainable future. These rate changes will help ensure the continued reliability and affordability of basic sewer and water services.
2024 Rate Schedule
(Effective January 1, 2024)
Owner/Tenant Information
The account for water and sewer services provided by the District are associated with the property. The District will provide service in the name of the property owner and the District’s billing statement will be sent to the property.
The District presumes that the owner’s address is the service address unless the owner notifies the District in writing of alternate contact information, including a billing address. The owner is responsible for notifying the District immediately in writing of any change in the owner’s mailing address, street address, email address, or phone number.
The owner may request in writing at the District’s website, “Update Information Form” a duplicate copy of the statement be sent to the service address. Upon request, the District will send a duplicate copy of the statement and other notices to the service address. The original statement and other notices will continue to be sent to the owner’s billing address.
Any agreement between the owner and a third party for payment of the District charges is not recognized by the District and the owner remains responsible for payment of the District charges on his or her account.
Water Meter
Customers are required to keep their water meter vault clear of obstruction such as shrubbery, debris, machinery, vehicles, etc. Residences with meters in back yards must provide access to meter.
If the meter cannot be read, a door hanger will be left at the property. Within 5 days of receiving this notice, please call the District with the meter reading or schedule a time for your meter to be read. If the District does not get a response; the meter reading will be estimated.
Shut Off/Restoring Service
Shut Off/Restoring Service
Water and Sewer services may be shut off due to:
Non-Compliance: Customer has denied access to the District for reading or repairing your meter.
Fraud: Customer has committed fraud against the District
Public Safety: Emergencies or health and safety violations have occurred.
Non-Payment: Accounts that have delinquent water and sewer bills.
Before your water service is shut off, the District will provide the following notices.
- Statement: Previous balance brought forward on next billing statement.
- 1st Green Door hanger: Is a reminder that the property has a delinquent balance.
- 2nd Orange Door hanger: Is the final warning that the property is scheduled for shut off.
- 3rd Pink Door Hanger: Your water service has been shut off for non-payment.
- 4th Lien on Property: A lien has been filed.
Restoring Water Services
Hours of operation are Monday-Friday, 8:00 am to 4:30 pm
District Office (509) 922-5443 After Hours (509) 623-7920
In order to have your service restored, the account balance must be paid in full. The District requires that the owner or owner representative to be present at the property in order to restore the water service.
The District will restore water service outside of normal business hours, weekends, and/or Holidays for an additional charge.
Temporary/Voluntary Discontinuance
At the property owner’s request, the District can turn off the water service for “snowbirds” or those who will not be occupying their residence for an extended period of time. However, you will continue to be billed for water and sewer services.